<p>As a leading travel management company in the UK, at First Travel Solutions we place an extremely strong focus on safety, reliability, affordability and, of course, tremendously high quality. From FTSE100 businesses and SMEs and brand new start-ups, to government agencies and schools, clients trust us to deliver time-sensitive, critical passenger journeys for a whole range of situations.</p>

<h2><br />
Transport Management Solutions from Our Experienced Team</h2>

<p>Working with our team includes a wide range of unique offerings, which benefits your business operations. We combine our in-house expertise in planning and delivery with an unrivalled supplier network of more than 1,200 bus and coach operators, as well as over 300 taxi operators across the country.</p>

<p>You will also benefit from:</p>

<ul>
	<li><strong>Convenience</strong> - when you start planning with us you will be assigned a dedicated account manager who will act as your single point of contact throughout your journey.</li>
	<li><strong>Flexibility </strong>- whether you're organising a single trip to a conference or a major event such as a music festival, we can help with all your needs.</li>
	<li><strong>Planning </strong>- we will be with you every step of the way, from making the initial plans (catering to your unique requirements), to the final day of delivery.</li>
	<li><strong>Fast response </strong>- even if an emergency arises, our round-the-clock control centre will be there whenever you need it.</li>
</ul>

<p><br />
Additionally, we also work extremely hard to make your experience as enjoyable and smooth as possible through:</p>

<ul>
	<li>Regular review meetings with your account manager and the wider team (if needs be)</li>
	<li>Scheduled management information reports to give you eyes on what's happening at all times</li>
	<li>Review and governance overview by senior directors</li>
</ul>

<p><br />
We will take the time to get to know your business, see how you prefer to operate, and then we will create a bespoke travel management solution that meets your every need.</p>

<h2><br />
Contact Us for an Expert Travel Management Service</h2>

<p>Do you want to know more about our travel management solutions? Our team is always happy to answer any questions you might have about our services. We take pride in providing excellent customer service and delivering high-quality solutions focused on safety.</p>

<p>For further information on our services, please call 0345 528 0270 or email <a href="mailto:travel.solutions@firstgroup.com">travel.solutions@f</a><a href="mailto:travel.solutions@firstbus.co.uk">irstbus.co.uk</a>.</p>


Transport Management Solutions

<h2>The Challenge</h2>

<p>First Travel Solutions (FTS) received a phone call in November 2016 from the Managing Director of First South West. They had an urgent requirement for on the ground staff to support them with a coach contract they were operating on behalf of EDF Energy.</p>

<p>The contract meant First South West providing coach travel to EDF staff from various park and ride sites to and from Hinkley Point.</p>

<p>First South West contacted FTS to seek support with providing a visible customer service presence to the EDF staff using the coach service on a daily basis.</p>

<p>The initial request was received from First South West on Tuesday 29th November asking for FTS staff to be in place and supporting the contract by Thursday 1st December 2016.</p>

<p>The challenge for FTS was to recruit and secure staff who had the correct experience and skills to support this contract at short notice.</p>

<h2>The Solution</h2>

<p>FTS staff set about establishing the availability of staff who could work away from home Monday to Friday each week, every other weekend, for potentially a long-term operation.</p>

<p>The staff recruited had to be experienced in specific skills. This included being able to support coach/bus manoeuvres, have experience of bus operations and of course excellent customer service skills were essential.</p>

<p>Once staff were recruited FTS then contacted their internal dedicated team who allocate accommodation all over the UK, and asked them to assist provide the best, most suitable accommodation as close to the various park and ride sites as possible for these staff.</p>

<h2>The Result</h2>

<p>The Hinkley Point contract is running smoothly and efficiently with the help and organisation of FTS staff on the ground at the various park and ride sites and at Hinkley Point.</p>

<p>FTS staff are helping with planning coach and bus timetables on a daily basis as well as assisting the customers every day to get to and from their destination.</p>

<p>The contract has been extended until the end of May 2017 and EDF Energy has praised FTS and their staff for their supportive role in delivering this contract.</p>


First South West - EDF Energy

The Challenge

The Solution

The Result

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