First Travel Solutions (FTS), is thrilled to announce that its pioneering Driver Companion App has been honoured with the prestigious "Best Service Delivery Innovation" award at the recent Major Events International (MEI) Awards. This commendation highlights FTS’s commitment to enhancing service quality, communication, and passenger satisfaction in managed transportation.

The award reflects the dedication, skill, and expertise in developing the app, underscoring FTS’s vision to support operators and clients with real-time, transparent vehicle tracking capabilities.

The app, released earlier this year, enhances the experience and service of our clients with an emphasis on safety and communication. Designed for drivers operating FTS services, it allows them to share their real-time location with the central system, providing a seamless experience for internal users and clients. 

Accurate, real-time information is key to providing exceptional service to our clients. Whether monitoring the estimated arrival time or ensuring schedule compliance, this feature offers unparalleled transparency. Providing location information offers an extra layer of safety and security to clients. I

Andrew Scholey, Managing Director for First Travel Solutions, commented, "This award is a testament to all the hard work and expertise that went into the app, from inception to delivery. I am very proud of the team and our continuing efforts in using technology to deliver better experiences for all our customers.”

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For more information on the Driver Companion App, please visit: <a href="https://dcapp.fts-tech.co.uk/" style="color:#96607d; text-decoration:underline">https://dcapp.fts-tech.co.uk/</a>

First Travel Solutions' Driver Companion App Commended at MEI Awards for Best Service Delivery Innovation

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First Travel Solutions is delighted to announce the appointment of Charlotte Dewhurst as Head of Rail Operations, and the promotion of Sophie N’Komba to Control Supervisor.&nbsp; These strategic appointments underline FTS’ commitment to delivering exceptional transport services and strengthening its operational capabilities.

Charlotte brings a wealth of experience to the role, with a proven track record of delivering operational excellence, process governance and people leadership across a number of industries including Co-op Group and UK Tote Group.&nbsp;Her expertise will be instrumental in driving the continued success of FTS’ rail operations.

&nbsp;Sophie’s promotion to Control Supervisor is a testament to her hard work and dedication.&nbsp; Having previously been a Controller in FTS’ Leeds control centre, she will play a pivotal role in ensuring the smooth running of the Control Centre and delivering outstanding service to customers.

&nbsp;Andy Scholey, Managing Director of First Travel Solutions, commented, “We are thrilled to welcome Charlotte to the FTS team and congratulate Sophie on her well-deserved promotion.&nbsp; Their expertise will significantly enhance our offerings and enable us to provide better solutions for our clients”.

First Travel Solutions Strengthens Team

Women in Bus and Coach is delighted to announce the selection of Kerry Turner from First Travel Solutions as the winner of our groundbreaking competition for a mentoring director role on its Board of Directors. Kerry, a dynamic and passionate leader, will join the Women in Bus and Coach Board for a transformative one-year term.

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Kerry’s selection marks a significant milestone in Women in Bus and Coach’s ongoing mission to foster gender diversity and empower women in leadership positions within the Bus, Coach and Community Transport sector. As part of her role, Kerry will receive hands-on mentorship, gain invaluable experience, and contribute to strategic decision-making processes at the highest organisational level.

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"We are thrilled to welcome Kerry to our Board of Directors," said Women in Bus and Coach Chair Louise Cheeseman. "Kerry’s dedication, leadership potential, and passion for our industry stood out among many impressive candidates. We are confident that her contributions will bring fresh perspectives and innovative ideas to our organisation."

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Kerry has demonstrated exceptional passion for advancing women in the Bus, Coach and Community Transport sector. Her work ethic, vision, and enthusiasm for driving positive change aligns perfectly with Women in Bus and Coach mission to create a more inclusive and diverse industry.

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"I am incredibly honoured and excited to join the Board of Directors at Women in Bus and Coach," said Kerry. "This is a phenomenal and rare growth opportunity, and I look forward to learning from seasoned professionals while contributing to the mission of empowering women in the bus, coach and community transport industry. Together, we can create a more inclusive and equitable future. I am extremely thankful that First Travel Solutions has supported this development opportunity and it speaks volumes about their commitment to supporting women in this industry and their support of Women in Bus and Coach."

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During her one-year term, Kerry will work closely with experienced board members, gaining insights into corporate governance, strategic planning, and industry trends. She will play an active role in shaping Women in Bus and Coach vision and strategic direction, further strengthening the organisation’s impact and reach.

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"We believe that empowering women like Kerry is crucial for the future of our industry," added Women in Bus and Coach Director Lorna Murphy. "Her appointment is a testament to our commitment to fostering the next generation of female leaders who will drive innovation and growth in the bus, coach and community transport sector."

Women in Bus and Coach Selects Kerry Turner from First Travel Solutions for Prestigious Board of Directors Mentoring Role

First Travel Solutions,&nbsp;the UK's premier provider of managed transport solutions,&nbsp;celebrates its 20th anniversary today, 25th June.&nbsp;Since its founding&nbsp;the company has transformed the way businesses manage their ground transportation needs,&nbsp;ensuring seamless and reliable journeys for millions of passengers.

“Two decades ago,&nbsp;we set out to revolutionise the way businesses handle their transport logistics,” says Andy Scholey, Managing Director of First Travel Solutions.&nbsp;“Today,&nbsp;we are proud to be the UK’s leading managed transport supplier,&nbsp;offering a comprehensive suite of services that empower businesses to focus on what matters most – their core operations.”

20 Years of Driving Success

Over the past 20 years,&nbsp;First Travel Solutions has established itself as the go-to partner for managed transport through its unwavering commitment to:

<ul>
	<li>Unparalleled Expertise:&nbsp;A team of transport logistics specialists ensures efficient planning,&nbsp;cost-effective solutions,&nbsp;and a vast network of pre-vetted suppliers across the UK.</li>
	<li>Unmatched Reliability:&nbsp;From coaches and taxis to minibuses and event transportation,&nbsp;First Travel Solutions delivers consistent,&nbsp;high-quality service,&nbsp;ensuring clients meet their deadlines and commitments.</li>
	<li>Unwavering Client Focus:&nbsp;Dedicated account managers provide personalised support and real-time tracking, guaranteeing a smooth and stress-free experience.</li>
</ul>

Celebrating Milestones: A Legacy of Leadership

<ul>
	<li>Recognised as the&nbsp;2023 Supplier of the Year&nbsp;(miaList Awards) and&nbsp;Best Transport Provider&nbsp;(BETA Youth Travel Awards).</li>
	<li>Established a network of over&nbsp;1,500 approved suppliers,&nbsp;offering comprehensive nationwide coverage.</li>
	<li>Managed the transportation of over&nbsp;2 million passengers&nbsp;annually for businesses of all sizes,&nbsp;including FTSE 100 companies,&nbsp;Global Businesses, SMEs,&nbsp;and government agencies.&nbsp; We have worked on events such as the Olympics, Commonwealth Games, Iron Man, multiple festivals, Royal events, major conferences and more!</li>
	<li>Pioneered innovative technology solutions to streamline the booking and management process by creating our own bespoke systems and apps!</li>
</ul>

Charting the Course for the Future

First Travel Solutions remains dedicated to continuous improvement and industry leadership:

<ul>
	<li>Investing in the latest technology to further enhance client experience and operational efficiency.</li>
	<li>Expanding its network of vetted suppliers to offer even greater flexibility and cost-effectiveness for clients.</li>
	<li>Implementing sustainable practices to minimize environmental impact.</li>
</ul>

Andy concluded, “We are incredibly grateful for the trust our clients have placed in us for the past 20 years.&nbsp; As the transportation landscape evolves,&nbsp;we remain committed to providing innovative and exceptional managed transport solutions that keep businesses moving forward and delivering better experiences for their customers.”

First Travel Solutions Celebrates 20 Years as the UK's Leading Managed Transport Supplier

In today's dynamic world,&nbsp;real-time,&nbsp;accurate information is paramount to delivering exceptional service to clients and passengers.&nbsp;First Travel Solutions, a subsidiary of First Bus, is proud to announce the launch of its ground-breaking Driver Companion app,&nbsp;a revolutionary solution for vehicle tracking that enhances transparency,&nbsp;safety,&nbsp;communication, and overall service quality.

Available now for download on the Apple iOS Store and Google Play Store,&nbsp;the Driver Companion app empowers drivers to share their location in real-time.&nbsp;This innovative app boasts several key features designed for optimal performance and user experience:

<ul>
	<li>Battery-Conscious:&nbsp;Utilises accelerometer-based motion detection to conserve battery life by intelligently turning off GPS when the device is stationary.</li>
	<li>Infinite Geofence Monitoring:&nbsp;Tracks unlimited geofences with advanced capabilities.</li>
	<li>Enhanced Motion Change Function:&nbsp;Provides detailed event information whenever the vehicle transitions between moving and stationary states.</li>
	<li>Seamless Background Operation:&nbsp;Operates seamlessly in the background 24/7 without continuous location updates,&nbsp;overcoming strict background app limitations for unmatched performance.</li>
</ul>

Andy Scholey, Managing Director, said: “Real-time vehicle tracking is crucial for our valued rail clients,&nbsp;including the Department for Transport,&nbsp;the Office of Rail and Road,&nbsp;the Train Operating Companies, and&nbsp;their passengers.&nbsp;I’m proud that FTS is leading the way in providing this Driver Companion app.&nbsp; It is the ideal solution for all our client organisations seeking to boost passenger confidence in their managed transport solution—for rail replacement, meetings, conferences, events, sports events, concerts, and workplace shuttles.”

The Driver Companion app presents a user-friendly and cost-effective alternative for vehicle suppliers lacking robust vehicle tracking systems,&nbsp;or who haven't adopted the Kinesis hard-wired solution offered through First Travel Solutions.

Driver Companion App Unveiled by First Travel Solutions Set to Elevate Real-Time Vehicle Tracking

If you are a supplier of FTS, you will no doubt be aware of PSVAR.&nbsp; But if you need a refresher, here’s our handy guide.

When providing vehicles for FTS rail replacement services, operators have a responsibility to provide a PSVAR-compliant vehicle.

• As part of the drivers' first user check, they should ensure that the lifting equipment is in good working order and that the securing straps are on the vehicle.

• Drivers need to be fully trained and competent in the use of the lifting equipment and the use of the securing system relevant to the type of vehicle; this training must also be documented.

• If you use casual, part-time, or agency staff, these staff will require the same PSVAR training as your regular staff.

If you are supplying a standard coach, you will need a Mid Term Exemption Certificate (MTE) and a copy of the certificate must be carried on the vehicle/with the driver when operating on rail replacement services.&nbsp; If the DVSA does a spot check, you could be liable for a fine.

Remember that an MTE certificate only covers standard coaches (not wheelchair compliant) so if a PSVAR vehicle turns up for duty with defective lifting equipment then an MTE certificate will not cover this and will be classed as a PSVAR failure and will be taken off duty.

If you have any questions or queries, then please do contact us and we’ll be happy to assist.

Supplier Compliance

First Travel Solutions, a leading name in transport services, proudly announces their recent recognition as the recipient of the highly acclaimed Best Transport Provider award along with the Silver Runners up award for Sustainable Travel, at the BETA British Youth Travel Awards in November.

The annual BETA British Youth Travel Awards celebrate excellence and innovation in the youth, student, and educational travel sector. This esteemed accolade acknowledges First Travel Solutions' unwavering commitment to providing exceptional transport services to the educational travel industry.

"We are absolutely delighted to have won the Best Transport Provider award," expressed Richard Kirk, Commercial Director at First Travel Solutions. "We truly value our links to the educational travel sector and remain committed to further improvements. With new technologies now becoming available, our managed transport services are more popular than ever, and we are grateful to the industry for the trust and business they place with us."

First Travel Solutions has consistently demonstrated its dedication to enhancing the travel experience by leveraging cutting-edge technologies and a customer-centric approach. Their commitment to excellence and continuous improvement has garnered widespread recognition within the industry.

"This award is a testament to our entire team's hard work and dedication," added Richard Kirk, Commercial Director "We are honoured to be acknowledged for our contributions to the sector and are excited about the future as we continue to innovate and elevate the standards of transport services for educational travel."

The Best Transport Provider award reaffirms First Travel Solutions' position as a trailblazer in the transportation sector, reinforcing its pledge to deliver top-notch services while embracing technological advancements.

First Travel Solutions Honoured with Prestigious Best Transport Provider Award at BETA British Youth Travel Awards

First Travel Solutions is delighted to welcome Darren Chadwick to the Senior Leadership Team.

Darren joins the team as Client Account Director and will ensure service levels are met and exceeded for their clients, including Rail, Airlines, Sports and Events industries.&nbsp; Darren is also tasked with identifying growth opportunities.&nbsp; Darren has predominantly worked in supply chain with experience in Rail, too.

Darren commented: “I am excited to be joining First Travel Solutions as we approach another busy year of Managed Transport Solutions. I believe people are key to delivering managed transport, and we should look to learn from those around us.&nbsp; I always give my all to my roles, you get out what you put in, and having the opportunity to work with the team at FTS to develop them and the business is a great challenge and something I am more than ready for.&nbsp; My values are honesty, integrity and accountability and using these values, I will find solutions for the team.”

Andy Scholey, Managing Director First Travel Solutions, said: “We have seen huge growth in our business since COVID.&nbsp; In fact, we are exceeding pre-COVID business growth, and we know we can do even more.&nbsp; Darren brings with him some key experiences that will allow us to strengthen our proposition to current and future clients with better internal processes that will deliver a better offer to all our customers.”

First Travel Solutions strengthens its Leadership Team

First Travel Solutions, has been awarded the MEI Best Service Innovation Award. Both Rashid Butt and Joe Bryant accepted the award on behalf of the team during the recent MEI Events Summit held at The Emirates Old Trafford Manchester on November 1st 2023.

The Best Service Innovation Award recognises First Travel Solutions' outstanding environmental sustainability commitment and groundbreaking initiatives to revolutionise ground transport. 

Tupokigwe Mwaijumba from Major Events International said, “First Travel Solutions’ parent company has embraced the longer-term horizon by partnering with Reaseheath College, Cheshire, to set up the UK’s first engineering academy for training apprentices on the next generation of zero-emission vehicles. 

Their zero-carbon solution means they are the first ground transport supplier to commit to reaching net-zero emissions by 2050. This year, they invested £81m in a fleet of 193 electric buses, the largest order in the UK outside of London. All these buses are being built in the UK.”&nbsp; 

<a>"We are proud to be recognised with the Best Service Innovation Award and are excited to continue leading the way in environmentally responsible passenger transport; having our parent company invest in electric vehicles means we can deliver sustainable managed transport solutions for our clients across the UK," </a><a class="msocomanchor" href="#_msocom_1" id="_anchor_1" language="JavaScript" name="_msoanchor_1" onmouseout="msoCommentHide('_com_1')" onmouseover="msoCommentShow('_anchor_1','_com_1')">[PU1]</a>&nbsp;said Paul Upton, First Travel Solutions, Sales Manager.

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